Rental
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How it works?
Faq
Any questions
Rental
Body Line
General
How far in advance can I rent an item?
For how long can I rent an item?
Can I rent more than one item by one order?
How do I know if an item will fit?
Is it possible to receive an item on the same or next day?
Do you offer refunds?
Can I cancel my order after I’ve placed it?
What If I have a complaint about my order?
When does my rental period start?
When does my rental period end?
How long in advance can I rent?
Delivery
Where do you deliver?
Why is it not possible to choose my home address as the delivery address?
Is it possible to change the chosen delivery point?
When will I receive my order?
Can I track my order?
I can’t track my order, what to do?
What if my order is delayed?
What happens if I don’t pick up my order?
What are the delivery and return costs?
Return
What is the return policy?
How do I return a rented item?
How to return?
What if my rental period ends on a Sunday or public holiday?
What if I lost my return form?
What if I lost my return label?
What if I return an outfit too late?
What if I don’t return an item?
If I return my order too late, will Sundays and public holidays count as delayed days as well?
Do I need proof of shipment?
Payment
Which payment methods do you offer?
How long will it take to get my refund?
Do you offer gift cards?
Use & Care
Can I remove the security seal and authenticity tag from an item?
What if I lose an item?
What if I damage an item?
In what condition can I expect an item?
Can I wash an item?
Do I need to clean an item before returning it?
Can I have an item tailored myself?
Other
What sizes does LITCHY have?
What styles do you offer?
What designer brands do you offer?
What are the average prices?
Do you have a physical store?
Is your question not included or did you not find your answer?
Is your question not included?
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