Rental
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How it works?
Faq
Any questions
Rental
Body Line
General
How far in advance can I rent an item?
For how long can I rent an item?
Can I rent more than one item by one order?
How do I know if an item will fit?
Is it possible to receive an item on the same or next day?
What if I don’t like or fit my outfit? Do you offer refunds?
Can I cancel my order after I’ve placed it?
What If I have a complaint about my order?
When does my rental period start?
When does my rental period end?
Delivery
Where do you deliver?
Why is it not possible to choose my home address as the delivery address?
Is it possible to change the chosen delivery point?
When will I receive my order?
Can I track my order?
I can’t track my order, what to do?
What if my order is delayed?
What happens if I don’t pick up my order?
What are the delivery and return costs?
Return
What is the return policy?
How do I return a rented item?
How to return?
What if my rental period ends on a Sunday or public holiday?
What if I lost my return form?
What if I lost my return label?
What if I return an item too late?
What if I don’t return an item?
If I return my order too late, will Sundays and public holidays count as delayed days as well?
Do I need proof of shipment?
Payment
Which payment methods do you offer?
How long will it take to get my refund?
Do you offer gift cards?
Use & Care
Can I remove the security seal and authenticity tag from an item?
What if I lose an item?
What if I damage an item?
In what condition can I expect an item?
Can I wash an item?
Do I need to clean an item before returning it?
Can I have an item tailored myself?
Other
What sizes does LITCHY have?
What styles do you offer?
What designer brands do you offer?
What are the average prices?
Do you have a physical store?
Is your question not included or did you not find your answer?
Is your question not included?
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