Refund policy

Customer service LITCHY®

Payment

For payment you can choose from the following options:

iDeal
PayPal
Visa / Mastercard
Klarna

iDeal

iDeal allows you to make online purchases in a familiar, secure and simple way. iDeal is the system that links you directly to your online banking application when you buy online. To start using iDeal, you don’t need to register, download any files or open an account. If you already have online banking with ABN AMRO, ASN Bank, Bunq, Friesland Bank, ING, KNAB, Rabobank, RegioBank, SNS Bank, Triodos Bank or Van Lanschot Bankiers, you can make payments using iDeal right away. The transaction is completed swiftly and simply in the familiar online banking environment of your own bank – paying in a way you are already familiar with.

A few simple steps is all it takes to pay using iDeal:

Place your order
Select iDeal as payment method
Select your bank
This opens the familiar online banking application of your own bank
The relevant details of your purchase will already be shown
You merely authorize the payment in the usual manner
Your bank confirms your payment
You return to the online store – order accepted and payment successful!

Paypal

PayPal is a fast, safe, and easy way to pay, so you can shop more securely, wherever you're clicking. Your financial information stays safe with PayPal. Your credit card and bank account numbers are never shared with online stores, and you’re 100% protected against unauthorized payments sent from your account. And with PayPal, you can choose to pay for your purchases with a credit or debit card, bank account, PayPal Smart Connect or your PayPal account balance.

Shipping & Delivery

Shipping costs are calculated at the checkout. We aim to ship your order within 1 business day. As soon as your order has been processed, you will receive an email with a tracking number so you can follow your package online.

Orders are shipped to the address provided at checkout. Please note that for deliveries outside Europe, any import duties and customs charges are the responsibility of the customer.

Returns & Replacements

You have 14 calendar days from the day you receive your order to change your mind and cancel your purchase. To receive a full refund, please return the product in its original, unworn and undamaged condition, in its original packaging and with all tags attached. If an item is returned in a condition that is not fully resalable, we reserve the right to refuse the refund.

For hygiene reasons, our shapewear is delivered in sealed packaging and can only be returned if the seal is unopened and undamaged. Once the packaging is opened, the item can no longer be returned or refunded, even if unworn. We therefore recommend checking your size using our size guide before opening.

In the unlikely event that a product is faulty or defective, please get in touch with our customer service within 7 days of receiving your order, and we will arrange a replacement for you.

You can reach us at:

LITCHY® - QLS
Kerkeplaat 11
3313 LC Dordrecht
The Netherlands
T +31 (0)6 292 51 320
E-mail: helpdesk@litchyofficial.com

Once we have received your return and confirmed that it meets our return conditions, we will refund you within 14 days. Please note that the cost of the return shipment is your responsibility.

We recommend keeping your proof of postage until your refund has been processed, as we cannot be held responsible for returns that are lost in transit.

Trademark & Intellectual Property rights

LITCHY®is a worldwide registered trademark.

All contents (texts, illustrations, photos, graphics, files, designs, arrangements and other things) on this website of LITCHY® are protected by copyright and other protective laws. The contents of this website are to be used only for calling up in accordance with the Internet regulations.  Without the explicit written permission of LITCHY® it is prohibited to integrate the protected contents published on these websites into other programs or other web sites or to use them by any other means.